Background Type - Video not working

Hi DrupalExp,

We are trying to have a YouTube video play in the background of one of our blocks.  The closest we've been able to come is hearing the sound for the video, but no actually video.  The majority of the time it is simply showing a white background.

This is by going into edit the block, selecting Drupal Block Settings, Block Animation, Background Type, and setting it to Video, then using the YouTube link as the video.

Is there a fix for this?

Any help would be appreciated.

Hello Graham,

Sorry for the problem. Look like your support license has been expired then you can not open ticket now. Could you email us your site info then I can help to check. (cong.nguyen at

Thank you.